Grievance Redressal
Last updated: April 2026
Grievance Officer
In accordance with the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000, we have appointed the following Grievance Officer:
Grievance Process
Submit your grievance
Email your concern to grievance@medpresto.com with a clear description of your issue. Include your registered phone number for identification.
Acknowledgment within 24 hours
We will acknowledge receipt of your grievance within 24 hours and provide a reference number for tracking.
Resolution within 30 days
We aim to resolve all grievances within 30 days from the date of receipt. If additional time is needed, we will inform you of the revised timeline.
Escalation
If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate your complaint to the Data Protection Board of India as established under the DPDP Act, 2023.